Fazhalnoval Care Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Fazhalnoval Care Limited is a provider of domiciliary personal care based in Brixton, London. For the purposes of data protection law, we are the "data controller" responsible for your personal data.
We are registered with the Information Commissioner's Office (ICO), registration number ZB891172.
The information we collect
Depending on your relationship with us, we may collect:
People we support (clients) and their representatives
- Name, address, contact details, and date of birth
- Health and care needs, care plans, and medication information
- Next-of-kin and emergency contact details
- Information relevant to delivering safe, person-centred care
Job applicants and staff
- Name, contact details, and right-to-work information
- CV, employment history, references, and qualifications
- DBS (criminal record) check information
- Information needed to meet our safe-recruitment obligations
Website visitors and enquiries
- Information you provide via our contact or application forms (name, email, phone, message, CV)
- Limited technical information collected via cookies (see our Cookie Policy)
Special category data
As a care provider, we necessarily process "special category" data, such as health information, in order to deliver care. We do so where it is necessary for the provision of health or social care, and in line with the additional protections required by law.
How we use your information
- To provide and manage safe, effective, person-centred care
- To recruit and employ suitable, properly-vetted staff
- To respond to enquiries and process job applications
- To meet our legal, regulatory, and safeguarding obligations
- To keep accurate records as required by law and good practice
Our lawful bases
We rely on different lawful bases depending on the situation, including: performance of a contract; compliance with a legal obligation; our legitimate interests; and, for special category data, the provision of health and social care. Where required, we will seek your consent.
Who we share your information with
We only share personal data where necessary and lawful. This may include:
- Local authorities and the NHS, where relevant to your care
- Social workers, GPs, and other health and care professionals involved in your support
- Regulators such as the Care Quality Commission, where required
- Safeguarding authorities, including the Lambeth Safeguarding Adults Board, where there is a safeguarding concern
- Trusted service providers who help us operate (for example, secure IT and email providers), under appropriate agreements
We do not sell your personal data to anyone.
How long we keep your information
We keep personal data only for as long as necessary to fulfil the purposes we collected it for, and to meet legal and regulatory record-keeping requirements. Care records are retained in line with relevant health and social care retention guidance.
How we protect your information
We take the security of your data seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse. Access to personal data is limited to those who need it to do their jobs.
Your rights
Under data protection law, you have rights including: the right to be informed; to access your data; to rectification; to erasure; to restrict processing; to data portability; and to object. To exercise any of these rights, please contact us using the details below.
How to contact us
Data Protection Lead: Afeez Abiola Oladele, Director
Email: info@fazhalnoval.co.uk
ICO Registration: ZB891172
Fazhalnoval Care Limited is not required to appoint a statutory Data Protection Officer. Our Data Protection Lead is responsible for overseeing data protection compliance and is the first point of contact for any questions about how we handle personal information.
If you have any questions about this policy, or wish to exercise your rights, please contact our Data Protection Lead at info@fazhalnoval.co.uk or write to us at 194 Acre Lane, Brixton, London SW2 5UL.
Complaints
If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.